There can be different reasons to why the music temporarily stops, or why you experience problems. This guide can be used by anyone that has login credentials to Spotify Business to rule out any trouble with the settings in the service.



1. Check for error messages

Go to the zone that's experiencing problems and see if there are any error message that can explain the cause to the problem.


2. Check the music

Make sure there's a soundtrack assigned to the zone. If you’ve assigned a schedule that you’ve created yourself, make sure it covers the hours where you want music to play.


3. Check that the subscription is active

Make sure the zone is activated.



Are you still experiencing problems? Continue the troubleshooting on-site using the guide for the player that you’re using to play music.